This isn’t necessarily a “RECALL” but an initiative that Bugaboo has implemented to ensure that their customers have the very best product that they can have.
Bugaboo is providing customers the opportunity to receive a new and improved carry handle for the Bugaboo Cameleon and Bugaboo Donkey strollers. Some customer reports have shown that the white button of the carry handle of these two models may pop out when the carrycot or seat is resting on the ground or on an unstable surface. It is important to note that the safety risk is low, and no injuries have been reported.
This is a Bugaboo initiated carry handle quality initiative that responds to customer input and our own continuing innovation.
Bugaboo is reaching out to customers to provide a new and improved carry handle for the Bugaboo Cameleon and Bugaboo Donkey. We have learned from customer reports that under certain conditions, the white button of the carry handle of the Bugaboo Cameleon and Bugaboo Donkey may pop out when the carrycot or seat is resting on the ground or placed on an unstable surface. If the white button pops out, the carry handle may detach on one side. A customer trying to use the carry handle in this situation will immediately recognize that the handle is faulty.
An external investigation confirms that the safety risk is low, and no injuries have been reported. While the Bugaboo Cameleon and Bugaboo Donkey continue to comply with all external regulatory and safety standards, we have improved the carry handle design.
Bugaboo is proactively making this improvement available at no cost to customers who have the affected products. Customers are encouraged to contact Bugaboo directly via www.bugaboo.com or by contacting Bugaboo customer service.
The Bugaboo Cameleon carry handle is available now. We expect delivery to be 2 weeks from the moment of registration, subject to stock availability. The new carry handle for the Bugaboo Donkey will become available from the end of February 2013 onwards. Bugaboo will follow up with Bugaboo Donkey owners by e-mail once the new carry handle will be shipped. As a precaution, until customers receive the new and improved carry handle, they should remove their current carry handle from the stroller.
The Bugaboo Cameleon3 (launched September 2012) is equipped with a different carry handle design that isn’t affected.
The serial numbers of the affected strollers are:
Bugaboo Cameleon Bugaboo Donkey
S/N 04011090900001 to S/N 04031101009999 S/N 170101105300001 to
S/N 08011090900001 to S/N 08021100800386 S/N 170104130900500
S/N 140100093600531 to S/N 140103123350418
To determine if their stroller is affected, customers can go to www.bugaboo.com/carryhandle and enter the stroller’s serial number. In addition, customers can contact Bugaboo customer service at:
USA/Canada: firstname.lastname@example.org or 1 800 460 2922
For more information, please visit www.bugaboo.com/carryhandle.