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  1. Megan, yes rear facing until at least two is safer and recommended. Many car seats will allow rear facing even longer. However for rear facing straps ALWAYS have to be below their shoulders regardless of size or age. The tech that was assisting you was wrong about that. Check your manual.

  2. I like the video, but wanted to note that for rear-facing that I was told by the car seat tech that inspected/re-installed our two car seats right before baby #2 was born a few months ago that now that they recommend rear-facing until at least 2 that with older children the straps should be above the shoulder and she adjusted my then almost 2 year old that way.

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