ABC Mouse Early Learning Academy Review

*UPDATE: Due to the overwhelming number of bad experiences and poor customer service at ABC Mouse in the past year, we do NOT recommend signing up for this service. We suggest that you don’t even sign up for the free trial and skip it all together. Related news: read the comments under this post. Enough said.

If your children watch Sprout or Disney Junior or, even, Nick Junior, it’s likely that they and you have seen those “inspiring” commercials by the online, educational training program called ABC Mouse Early Learning Academy.

In case you haven’t heard of ABC Mouse or you have the ability to tune out incessant commercials on children’s channels, then let me tell you the gist of the program. Its curriculum is geared towards children between the ages of 2 – 6, or from preschool to kindergarten. The curriculum is offered in six levels and includes subjects such as, math, art and colors, science, music, and reading.

It was designed by early childhood education experts and was designed to encourage children to want to learn through a good mix of fun games, puzzles, printable coloring  pages and more “hardcore”  lessons on counting, writing, and more. The lessons  and activities are presented via a preselected “learning path” that you, as the parent, control.  Your child is given an avatar and tickets that they can use towards cool prizes as they progress through the program.

There are tons of ABC Mouse reviews online, so I will spare you with too much of what you can learn elsewhere and say what my experiences have been in using the program with my now three-year old.

What I Like

Okay, so let’s start with the good stuff. I like ABC Mouse because its membership options are affordable. I was able to try ABC Mouse on a 30-day trial basis for free. Otherwise, monthly memberships are around $7.95. While annual memberships are around $80 dollars or so. Along with being affordable, I like that I can truly customize my child’s experience using the program.  I also like that my child feels  like she is customizing her experience in the program as well. My daughter had a blast picking out her avatar. She also enjoys choosing prizes and being able to pick out which activities to do within the program. I also like that along with doing the nitty gritty of educational lessons, there are games and other fun freebies throughout.

What I Don’t Like

There is a lot to love about ABC Mouse, but there were a few things about the program that I don’t like as much. First, although there are hundreds of activities on the program and the experience that you get through ABC Mouse can probably not be recreated on your own, a lot of what is covered can be found online for free. Also, and this isn’t a disadvantage, just something to be aware of, while ABC Mouse is extremely user-friendly, your child will likely need your help going through the lessons. I never realized, until this program, just how much coordination and thought must go into doing basic computer operations like using a mouse or scrolling down a page! So if you’re planning to buy it for your three year old with the expectation that they’ll just go to preschool online while you pay bills in another room, forget about it. They will still need your help. And this is actually a good thing!

Summary

Overall, I think ABC Mouse is a wonderful program that can only benefit your child. If you’re on the fence about the program, I would suggest that you sign up for a 30-day free trial. If you do give the program a try, let me know what you think!

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Jessica lives in the Washington, DC metropolitan area with her husband and two girls. Once upon a time, pre-motherhood, she did many things as a “serious-looking” woman who managed to successfully balance a reality TV addiction with a career and academic pursuits. She's now a serious-acting woman whose primary job is raising her children. She writes, reads, fantasizes about minivans, and takes midday naps. She enjoys (among many other things) dancing to 80s music, photography, laughing out loud (at, usually, inappropriate moments), and writing about writing, being a writer, and becoming fearless on her blog Jessica F. Hinton

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47 Comments on "ABC Mouse Early Learning Academy Review"

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MR
Guest

Horrible customer service.They continue charging me for the Whole year in spite requesting to cancel it.They refused to refund the money . Totally uncoperative no phone to contact.Shame….

Debra McBride
Guest

I was going to sign up for this program, but I am very unsure due to the reviews. I am a single. mom and can not afford to be charged extra money. I must know how to make sure if I cancel I will not be charged.

Andrea
Guest

Don’t sign up. They are not trustworthy. Still billing me 2 months after. I had to file a dispute at my bank.

Nneka Okpara
Guest

I cant believe the response i received from abcmouse after talking to someone about them taking $19.95 for three months out of my account every year (for two years and one month on the third year) even after i cancelled and was bluntly told i could sue or do whatever i wanted to do but i was not getting any refunds. Something needs to be done about this. It is very unethical and dishonest.

Rebecca
Guest
I have used abc mouse in the past more than once, …there was indeed one time when I thought I had cancelled, but was still being billed unknown to me. It was an account on an email address I no longer used, and I was actually being billed for two accounts because I had reopened an account with the same credit card but using a different email. I would have assumed that there would have been some sort of “flag” to prevent me from opening two concurrent accounts with the same cc info, but maybe that is assuming too much.… Read more »
Narsi
Guest

ABCMouse is a big scam. I’m having trouble cancelling the subscription. They wont answer the call or return the call.

Shen
Guest
Over a year ago ( 2015), I cancelled my subscription with ABC Mouse but kept noticing my credit card being charged. I contacted them through their website, couldn’t find a number. Then they refused to refund me for several months and only refunded for the current month. Now last month, April 2016, I got another charge for $19 plus. So I contacted them again via their website. The money was refunded but they were rude enough to tell me that they’re giving me a refund as a courtesy. These people are scams. How can you do me a favor when… Read more »
Stacey
Guest

Please don’t sign with this company, if you do make sure you cancel as soon as you know you want to cancel. They will charge you every month or year even if you don’t use it or like me forgot about it. And they will not refund you and I really needed that extra money, but they don’t care.

Ken
Guest
I signed up for this service for my 3 1/2 year old son. He seemed to enjoy the program initially but in a short time became bored and quickly lost interest. I tied to contact customer service several times for assistance, I received no response. We later tried to cancel and again received no reply. I did eventually learn that we were billed in advance for the entire year and no refunds would be available to us. Our year finally expires this February. I will be watching my CC statement closely to make sure we are not billed for another… Read more »
Karen
Guest

I had the same problem. I had trouble with the site freezing and getting stuck on my son’s “path” at the same spot. I had no response and requested several times to cancel. I finally canceled my credit card to prevent charges. When I was finally able to speak to someone directly, she was extremely rude and kept speaking over me and repeating “strict no refund policy”. I was stunned with the lack of professionalism and insincerity. Wish I knew a better way to get the word out.

Joanna
Guest

SCAM!
ABCMosue keeps charging me after I cancelled.. Month after month, tehy keep taking money despite a cancelled subscription. They never sent any emails saying they kept taking money from me, they keep taking it without notifications,, I emailed customer service many times, they keep given me generic responses, they take no responsibility at all. They just keep stealing my money, Stay far, far away from this company.

Andrea
Guest

Same thing happening to me!!

Tricia Dunn
Guest
I have had similar issues with this website. I don’t like how the website is set up and it does seem more suited for classroom use only. Also the apps are not very user friendly. My child is very good at using other children’s apps and the ABC mouse apps are not well made. I had to cancel the cc that ABC was billed on due to the Target fraud situation, so I guess due to that ABC mouse wasn’t able to bill me anymore when our year was up. I didn’t have to deal with customer service but I… Read more »
Joe
Guest

watch out for these people they will double charge you and there to lazy and incompetent to bill you correctly. from what i have seen the site isn’t all that its cracked up to be the app never works and that web page has a lot of issues as well.i would never recommend this site to anyone.

Johnw
Guest
Signed up for one year (2013). My daughter flew through the site and after 6 months it was boring to her. After one year I tried to login to the website and was unable. Now it 2015 and I just got billed 59.95 by ABCMOUSE. After checking my records I noticed they also charged me the same amount in 2014. I called and canceled the account. I asked them to reimburse me for the two years. I couldn’t even login to the site even if I wanted to. How can they bill me without my authorization? Beth told me she… Read more »
Vivian Larocca
Guest
I have the same problem too abc mouse charge me twice this coming month of July even the month haven’t started yet and I have proof for that been trying to go to my account but they locked it and it says I used a wrong password but every time I request for a new password is got no reply on my email but got it on the next day and every time I tried to click the link it says my request is invalid just because of its a very late reply and same thing happens over and over… Read more »
Danielle
Guest

Wow! Thank every last one of you for sharing your expierences with ABC mouse , I was so close to clicking that submit button for my ” free trial” but something told me to dig a little deeper before I do this! I must have back spaced so fast right now and closed out tabs lol, thank you all seriously !

Tonya
Guest

This is the worst company ever. I have canceled several times and they keep billing my credit card. I have talked to customer service and asked to have my credit card removed from the site. They assure me it is done after the cancelation. I have canceled twice and the billing will not stop.

Jake
Guest

Where I grew up, being tough was more important than being educated. I can help you guys rough up some of these ABC mouse folks.

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